How to reduce no-shows at a hairdresser's or barbershop

1. A WhatsApp reminder the day before

It's the cheapest measure and the one that prevents most no-shows, because most of them are forgetfulness. Better from the salon's own number than an unknown one: it gets opened and answered.

2. A deposit for long services

Colour or highlights block two or three hours. Asking for part of it when booking makes people book seriously.

3. Asking them to confirm

A reminder with a button to confirm or change tells you in good time which appointments are uncertain, instead of finding out when nobody turns up.

4. A waiting list for gaps

A cancellation isn't a loss if the slot is offered straight away to someone who was waiting. Done by hand there's no time; done automatically, there is.

5. A clear cancellation policy

Written, visible and accepted when booking: how much notice is needed to cancel and what happens if not. What's understood gets respected.

To find out how much no-shows are costing you today, use the calculator: servomo.es/en/calculadora-ausencias.

Frequently asked questions