5 mistakes that cost your cleaning company clients

1. Being slow to send the quote

People asking for a quote usually ask several companies at once. The first to reply with a clear price gets the job.

2. Visits from memory

With several people out on jobs, a diary in the manager's head ends in two visits at the same time or a house with nobody in. A shared diary, with the address of each visit, prevents it.

3. Not letting them know before going

Arriving and finding nobody there is a wasted trip. A message the day before, with the approximate time, makes sure they open the door.

4. Getting paid late

If payment depends on going to collect it or sending the invoice at the end of the month, it's delayed. Getting paid when the job is done, by Bizum or card, means chasing nobody.

5. Not turning a one-off service into a regular one

Someone happy with a deep clean is the best candidate for a weekly or fortnightly clean. Offering it when you finish is the easiest sale there is.

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