5 mistakes that cost your physiotherapy clinic patients

1. Not reminding them of sessions

A missed session is a physiotherapist's hour not billed. Most aren't bad faith: they're forgetfulness, especially in treatments lasting several weeks.

A WhatsApp reminder the day before, with the option to confirm or change, leaves time to give that slot to another patient.

2. Letting them abandon treatment

The patient who improves a little stops coming and doesn't book again. As well as income, the result of the treatment is lost.

Booking the next session at the end of each one, or contacting whoever hasn't come for weeks, keeps the treatment going.

3. Session packs by hand

How many sessions each patient has left, which they've paid for and which not: noted in a notebook, it ends in arguments and sessions given away by accident.

4. Depending on the phone for every appointment

With your hands busy with a patient you can't answer. Every missed call could be a patient booking at another clinic. Online booking open 24 hours prevents it.

5. Notes scattered on paper

What was worked on in the last session, the discomfort, what to watch: if it's on a piece of paper nobody can find, every session starts from zero.

Frequently asked questions